Privacy Policy
Last updated 4 November 2026
At Realmac Software Ltd, we’ve always been committed to maintaining the trust and confidence of our customers and visitors. We’re not in the business of selling, renting, or trading email lists with other companies for marketing purposes — and we never will be.
This policy explains when and why we collect personal information, how we use it, and how we keep it secure.
By using our website or software, you agree to the terms of this Privacy Policy.
1. Who We Are
Realmac Software Ltd
Registered in England and Wales
Email: [email protected]
ICO Registration Number: ZC091380
We design and sell software for macOS, including Squash, RapidWeaver Classic and RapidWeaver Elements.
2. The Information We Collect
We may collect personal data such as your name, email address, and contact details when you:
- Use our website
- Purchase our software
- Send us support requests
- Sign up for our mailing list
- Participate in our forums
We only collect the information necessary to provide our services and support.
3. How We Use Your Information
We use your personal information for the following purposes:
- To process software purchases and deliver license details
- To respond to support requests and communicate with you
- To send newsletters and updates (only if you’ve opted in)
- To understand how our website and products are used
- To notify you of software changes or improvements
We do not sell, rent, or share personal information with other organisations for marketing.
4. Our Data Processors
FastSpring – Online Store
We use FastSpring to securely handle software sales made directly through our store. They collect and process your billing details to complete purchases. FastSpring is the Merchant of Record, and they handle payment processing, refunds, and related support. If you buy through the Mac App Store or Setapp, Apple or Setapp handles your purchase under its own privacy policy.
Google Analytics – Website Tracking
We use Google Analytics to understand how visitors use our website. Analytics data may include anonymised IP addresses, device type, and pages visited. We never use this data to personally identify you, and we do not merge it with other information.
Fathom – Website Analytics
We use Fathom Analytics to measure how visitors use our website, such as pages visited and referring sites.
Ahrefs – Website Analytics
We use Ahrefs Web Analytics to measure website traffic and how people find us, such as pages visited and referring sites.
Sendy – Newsletter
We use Sendy to manage our mailing list. When you sign up, we collect your name and email address so we can send you news, updates, and promotions about our software. You can unsubscribe at any time using the “Unsubscribe” link in any of our emails.
5. Legal Bases for Processing
We only process personal data when we have a valid legal reason to do so:
| Purpose | Legal basis |
|---|---|
| Processing purchases | Contractual necessity |
| Sending newsletters | Consent |
| Responding to support requests | Legitimate interest |
6. How We Store and Protect Your Data
All traffic to our websites (including the store, forum, and community) uses HTTPS for secure communication. We store minimal data and ensure it’s protected using appropriate technical and organisational measures.
7. Data Retention
We only keep your data for as long as necessary:
- Purchase and billing data: up to 6 years (for accounting and tax purposes)
- Newsletter data: until you unsubscribe
- Analytics data: typically 26 months (Google’s standard retention period)
8. Your Rights
You have the right to:
- Request a copy of your personal data
- Ask us to correct or delete it
- Withdraw consent for newsletters
- Object to certain processing
- Complain to the ICO if you believe your data isn’t handled properly
To make a request, email [email protected].
9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted here, and where appropriate, you’ll be notified by email.
This Privacy Policy replaces all previous versions.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, email us at [email protected].