Terms of Service

Please read and understand the following terms and conditions (the "Terms") before purchasing, subscribing to or renewing any Realmac Software product. These Terms constitute a legally binding agreement between you, the "Customer", and Realmac Software, the "Provider".

These Terms cover all software sold by Realmac Software, including Squash, RapidWeaver Classic, RapidWeaver Elements, and their add-ons and filter packs (together, the "Software").

Agreement Summary (the TL;DR Version)

• License: Your purchase gives you a personal, non-transferable license to use the Software.
• Subscriptions: Where a product is sold with an update subscription, your plan includes a software license and one year of app updates, which renews annually unless cancelled.
• Billing: Subscription payments are taken automatically unless you cancel. We’ll send you a reminder 3 days before renewal.
• Cancellation: You can cancel a subscription anytime. Your current update period remains active until its expiry date.
• Refunds: Initial purchases have a 30-day money-back guarantee. Annual renewals and unused subscription time after that period are non-refundable. See our Refund Policy.
• Updates: You’ll get all updates and new features during your active update period. The app remains usable after your update period ends.
• No Resale: You can’t sell, transfer, or share your license with others.
• Usage Rules: Don’t copy, hack, reverse-engineer, or misuse the Software.
• Account Security: You’re responsible for keeping your login details safe.
• Privacy: We respect your data and handle it according to our Privacy Policy.
• Legal: This agreement is governed by the laws of England and Wales.

Terms of Service & Software Licence Agreement

1. Purchases and Subscription Plans

By purchasing the Software, the Customer selects a license plan. Where a product is sold with an update subscription, such as RapidWeaver Elements, the Customer receives one year of app updates, and the update subscription renews annually unless it is cancelled.

2. Subscription Period

The initial update period begins on the date of purchase and lasts for one year. The software license does not expire: if the update subscription ends, the Customer may continue using the latest version released during their active update period, but will not receive later updates until they resubscribe.

3. Payment and Billing

The Customer agrees to pay all applicable fees associated with their purchase or subscribed plan. Payment details, including billing frequency and method, are provided during the purchase process. The Provider reserves the right to change prices and subscription fees upon providing reasonable notice to the Customer.

4. Automatic Renewal

A subscription renewal reminder will be sent 3 days before the next payment is taken. Unless auto-renewal is explicitly disabled by the Customer, the update subscription will automatically renew for another year. The Customer's payment method will be charged for the renewal fee unless cancelled.

5. Cancellation

Customers may cancel their update subscription at any time through the Billing Manager or by contacting Realmac Software customer support. Cancellation prevents the next renewal payment; the current update period remains active until its expiry date.

6. Refunds

Initial purchases of the Software include a 30-day money-back guarantee. To request a refund during this period, contact [email protected].

Subsequent annual renewal payments are not refundable under the 30-day money-back guarantee, and no refund is provided for unused time after the guarantee period. If technical issues prevent access to the Software, contact support and we’ll review the circumstances. Nothing in this section affects any statutory rights that apply. See our Refund Policy for details.

7. Software Updates and Enhancements

Customers are entitled to receive updates, bug fixes, and enhancements to the Software during their active update period.

8. License and Usage

The purchase grants the Customer a non-exclusive, non-transferable license to use the Software solely for personal or business purposes in accordance with the license agreement. The Customer shall not use, copy, modify, distribute, or exploit the Software beyond the scope permitted by applicable law or Realmac Software's guidelines.

9. Data and Privacy

The Customer’s personal information is handled in accordance with Realmac Software’s Privacy Policy. By purchasing or subscribing, the Customer consents to the collection and use of their personal data as described in that policy.

10. Termination

The Provider reserves the right to terminate or suspend a license, a subscription or access to the Software in case of violation of these Terms, misconduct, or for any other reason deemed necessary by the Provider.

Customers will be notified if their access is suspended or terminated, unless doing so would violate the law or risk service integrity.

11. Disclaimer of Warranty

The Software is provided "as is" without any warranties or representations, expressed or implied. The Provider disclaims any warranty of merchantability, fitness for a particular purpose, or non-infringement.

This disclaimer also applies to any third-party content or add-ons made available through the Elements Marketplace.

12. Limitation of Liability

Realmac Software shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising out of or in connection with the use or inability to use the Software or any other services provided, even if advised of the possibility of such damages.

13. Modification of Terms

Realmac Software reserves the right to modify or update these Terms at any time. Customers will be notified of material changes to these Terms via email or through other means deemed appropriate by Realmac Software.

14. Non-Transferability and Resale

The licenses and subscriptions granted under these Terms are personal to the Customer and are strictly non-transferable. The Customer may not sell, resell, transfer, assign, rent, lease, or otherwise provide access to the Software to any third party. Any attempt to do so will be considered a violation of this Agreement and may result in immediate termination of the license or subscription without refund.

Sharing or reselling access credentials or licenses is strictly prohibited and may result in termination without refund.

15. Intellectual Property

All rights, title, and interest in the Software, including but not limited to software, trademarks, logos, content, and related intellectual property, remain the exclusive property of Realmac Software. No ownership rights are transferred to the Customer under this Agreement.

16. Restrictions on Use

The Customer shall not attempt to reverse engineer, decompile, disassemble, modify, or create derivative works of the Software. The Customer further agrees not to use the Software for unlawful purposes or in a manner that could damage, disable, or impair the service.

The Customer shall not use the Software in any manner that violates applicable local, national, or international law.

17. Account Responsibility

The Customer is responsible for maintaining the confidentiality of their account credentials and is liable for all activity that occurs under their account.

18. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Force Majeure

Realmac Software shall not be held liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, or other force majeure events.

20. Entire Agreement and Severability

This Agreement constitutes the entire understanding between Realmac Software and the Customer with respect to the Software. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

21. Marketplace and Third-Party Add-ons

RapidWeaver Elements and RapidWeaver Classic may provide access to third-party add-ons, templates, or components. These are developed and sold by independent creators. Realmac Software is not responsible for the content, functionality, or security of third-party add-ons. All purchases are processed through FastSpring and subject to the relevant seller’s own terms where applicable.

22. Elements Dev Pack Restriction

Customers and third-party creators are not permitted to sell or otherwise monetise RapidWeaver Elements Dev Packs. These Dev Packs are provided solely for building, testing and developing add-ons or templates for the Elements ecosystem. They must not be packaged, resold or included as part of any commercial product. Dev Components must be compiled and distributed through the Elements Platform Store before they can be sold directly to Elements users. Any attempt to sell unencrypted Dev Components will result in termination of the Customer's license.

Acceptance

By purchasing, subscribing to or renewing any Realmac Software product, the Customer indicates their understanding and acceptance of these Terms and agrees to be bound by them. Customers should review these Terms periodically for updates or changes.